Information we collect
When you browse, order or contact us, we may collect your name, email, phone, delivery and billing details, order history, correspondence, and information about your device, browser, interactions and approximate location. Payment providers process payment credentials; we receive transaction and payment-status information needed to manage orders.
Why we use and disclose it
We use information to operate the store, fulfil and track orders, handle returns and enquiries, prevent fraud, maintain security, meet legal obligations, and understand or improve the service. We may send marketing where permitted and provide an unsubscribe mechanism. Our legal obligations and any required consent depend on the circumstances and applicable law.
We share relevant information with service providers such as Shopify, payment processors, delivery carriers, support and technology providers, and authorities where required or authorised. Providers may handle information outside Australia; their location can depend on the service used. We take steps appropriate to the applicable law when arranging overseas handling.
Cookies and optional marketing
Cookies and similar technologies can support essential store and checkout functions and remember preferences. If we use analytics or advertising services, including Google Ads, they may use cookies or similar identifiers to measure visits, understand campaign performance or show more relevant advertisements, subject to applicable choices and law. You can manage cookies through your browser and any available store controls, although disabling essential cookies can affect checkout.
Retention and security
We retain information for the period reasonably needed for the purposes described, resolving disputes and meeting legal, accounting or record-keeping requirements, then delete or de-identify it where appropriate. We use reasonable safeguards, including access controls and service-provider protections; no online transmission or storage system can be guaranteed completely secure.
Access, correction and complaints
Where applicable, the Privacy Act 1988 and Australian Privacy Principles provide rights concerning access and correction. Contact us with enough detail to identify your request; we may need to verify your identity. You may also tell us about a privacy concern and we will consider and respond to it. If you remain dissatisfied, or where appropriate, you may contact the Office of the Australian Information Commissioner at oaic.gov.au/privacy/privacy-complaints.
Contact
Email support@camelbakgear.com or call +61 2 4959 3421. Mailing address: 28 Blue Gum Road, Jesmond NSW 2299, Australia. Our support hours are Monday to Friday, 9:00 am–5:00 pm, store local time (Australia/Canberra).