Where and how we deliver
Standard delivery within Australia is free. Available delivery choices and the order total are shown at checkout before you place an order. This policy describes standard shipping; we do not add an unconfirmed surcharge or promise an unverified service.
Processing and delivery estimates
Orders normally take 1–2 business days to process. Once dispatched, standard transit is estimated at 2–5 business days. The estimated total from order to delivery is 3–7 business days. Weekends and public holidays are not business days. These estimates are not a guarantee and carrier disruptions or an address issue can affect an individual delivery.
Tracking, separate parcels and delays
When a shipment is dispatched, we will send tracking details if the carrier provides them. Tracking can take time to show its first scan. Items may occasionally be sent in separate parcels; if that happens, we will provide available shipment information. If tracking stops updating or delivery appears late, contact us with your order number so we can investigate with the carrier.
Address changes or delivery problems
Review the delivery address before checkout. If you notice an error, contact us promptly; we will check whether the address can still be changed before dispatch, but cannot promise a change once the parcel is with the carrier. Tell us if a parcel appears lost, damaged or incomplete. We will help investigate and provide any remedy required by law.
Contact
Email support@camelbakgear.com or call +61 2 4959 3421. Mailing address: 28 Blue Gum Road, Jesmond NSW 2299, Australia. Our support hours are Monday to Friday, 9:00 am–5:00 pm, store local time (Australia/Canberra).